Shipping

All online orders will be processed, picked, and ship within 48 hours of order confirmation during regular business hours.

Online orders placed after 4:00PM will be not be processed until the next business day.

Orders placed after 1:00 PM on Friday will not be processed and shipped until Monday.

For domestic orders within the cont. US, USPS shipping rules apply. For more details click here.

Sunday Delivery is not available.

For Alaska, Hawaii, Puerto Rico, and international orders, all orders will be processed, and picked within 48 hours. Shipment delays may occur based on destination. Please allow at least 10 business days for your order to arrive. We'll try our best to get it there sooner! 

For international orders, customers are responsible to pay taxes and duties when receiving your order. 

Any question on shipping, please reach out to webstore@flyingdog.com . 

Returns

Received something that you aren’t 100% happy with? No problemo. We will exchange or credit your account for any products returned within 30 days of purchase. All products must be returned in their original condition: unworn, unwashed, and must include a copy of the invoice.

It’s important to us that your Flying Dog gear arrives at your doorstep safe and sound. But let’s face it; with the exception of Joan Rivers, no one’s perfect. If any of your precious cargo shows up damaged or defective, let us know and we will make it right.

Prior to returning or exchanging your products, please email webstore@flyingdogbrewery.com with your name, order number and what the heck happened. We will work on this together, because teamwork makes the dream work. 

Then, returns can be mailed to:

Flying Dog Brewery
ATTN: Merchandise Department
4607 Wedgewood Blvd.
Frederick, MD 21703

If you have a return/exchange and are in our neck of the woods, come by our gift shop. We are able to return/exchange all online orders at the brewery. We would love to see your face and then you can slap ours for stealing Al Roker’s line.

Gift Shop Hours***

Monday - Wednesday: 10:00 AM - 5:00 PM

Thursday - Friday: 10:00 AM - 7:00 PM

Saturday - Sunday: 12:00 PM - 5:00 PM

 

*** Hours may change due to brewery events, weather, or holiday closings. Please check our website or social channels for potential closings***

Gift cards are awesome, and they are also a final sale. Gift cards cannot be returned or exchanged.

If you have any other questions, please reach out to us. We’ll be waiting with bated breath: webstore@flyingdog.com .